Channels
The chat channels FOM connects to, what you need to connect each one, and how many your plan includes.
A channel is a place where customers message you. FOM brings every connected channel into one Inbox.
| Channel | What you connect | What you need |
|---|---|---|
| Facebook Messenger | Your Facebook Page | To be an admin of the Page, and to sign in with Facebook |
| Telegram | A Telegram bot | The bot token from Telegram's @BotFather |
| Viber | A Viber bot | The bot's authentication token |
How many channels you can connect
- The Shop plan includes 1 channel.
- Add an extra messaging channel for each additional channel, so you can run Messenger, Telegram and Viber together.
- The free trial doesn't include live channels. Connect your first channel after choosing a plan.
What works in each channel
- Reply from the web or the app, and use saved replies.
- Auto-replies answer messages that match a rule, for example a message containing "price".
- Make an order from the chat.
- Automatic order messages tell the customer when an order is confirmed and when it is out for delivery, with a tracking link.
Messenger's 24-hour window
Facebook only lets pages reply freely within 24 hours of the customer's last message. FOM shows how much of this window is left in each Messenger chat.