Free access and codes

Free access from FOMCopy Anchor Link

Sometimes we give shops free use of a plan for a while: during a campaign, as a thank-you, or to make up for a problem on our side. You don't need to do anything.

• A green banner shows Free … until … at the top of every page, and Billing shows the same line under your plan.
• You get the plan's features and limits on top of your own plan, such as more staff or channels. When it ends, your own plan's features and limits apply again.
• Days you paid for aren't used up. If you're on a paid plan or a trial, its end date moves later by the free time, so your next invoice comes later too.
• If your plan had already ended, the shop opens again while free access lasts. When it ends, choose a plan to keep going.
• You get a notice when it starts and three days before it ends.

Free add-onsCopy Anchor Link

Free access can also give add-ons, such as API access or extra staff seats, with or without a plan.

• The add-ons work while your own plan does. Add-ons alone don't open a shop whose plan has ended.
• If you already pay for the add-on, the paid time isn't wasted. The days you paid for that the free time covers come back as account credit, which your next invoice uses automatically.
• Renewal invoices during the free time show the covered part as a free line, so you only pay for what isn't covered.
• Free units don't stack on top of paid ones: with 2 paid seats and 3 free seats, you have 3.

Codes that cover the whole invoiceCopy Anchor Link

Some promotion codes take 100% off. Enter the code as usual when you choose or change your plan.

• The invoice is still made, so you have it for your records, but the Total to pay is 0.
• It counts as paid straight away and your plan starts. There's nothing to scan or transfer. The invoice says Nothing to pay and names the code, and you get the receipt by email.
• A code may cover only the plan. If you also pay for add-ons, those are still charged.

Codes that cover several monthsCopy Anchor Link

A code can cover more than one billing period, for example your first three months. Your next renewal invoices use it automatically. You don't type it again.

• Each renewal invoice shows the discount with the code's name.
• When the code's periods are used up, renewals go back to the normal price.
• If the code covers the full price, its renewals are paid at once, even when Automatic renewal is off.

Codes that give add-ons freeCopy Anchor Link

Some codes come with free add-ons, such as API access for three months, with or without a discount. The checkout summary says what the code gives.

• The free add-ons start once the invoice is paid, and last the number of months shown. They work like free add-ons from FOM.
• They come with the code's first use only, not with the renewals it goes on to cover.
• If the invoice is refunded or cancelled, the free add-ons stop.