Orders from your shop page
How buyers send an order from your shop page, and how you turn it into an order from the Inbox or Orders.
On your shop page, buyers pick options and quantities and tap Add to order. On Your order they can send it to you two ways:
- By chat: Messenger, Telegram or Viber opens with their order attached.
- With the delivery form: they fill in their name, phone and address, and the order arrives in Orders.
Prices and stock are checked again when they send it. If something sold out or fewer are left, their order is updated and they're asked to check it.
Orders sent by chat
Each order the buyer sends gets a short order code, such as K7Q3HM. The chat link carries the code, so when the buyer sends a message, the order appears in that chat. If the link doesn't carry it (for example, the buyer copies the code into another chat), they can type the code in a message and it works the same way.
When the order reaches the chat, FOM replies to the buyer in Myanmar and English, thanking them and asking for their phone and address. (Viber doesn't allow this until the buyer has messaged you, so there the reply may not be sent.)
Open the chat in Inbox. Under the buyer's name you'll see Cart from shop page with the code, the items and the total.
Click Make order from cart. The order form opens with the items at their shop page prices.
Fill in the buyer's phone and address from the chat, add the delivery fee, and click Create order.
The card then shows the order number and links to it.
An order code works for 7 days. Each cart becomes one order; making a second order from the same cart isn't allowed.
Orders sent with the delivery form
These arrive in Orders as New, with the source Shop page:
- The buyer is matched to an existing customer by phone number, or added as a new customer.
- The note the buyer wrote is on the order.
- Stock is taken when you confirm the order, as with any other order.
- The order is recorded as made by the shop owner, named Shop page in its history.
The buyer sees the order number and a link to track it. Call or message them to confirm the order and the delivery fee.
A security check stops automated orders, and each phone number can send only a few orders an hour.
Only by chat
To take orders by chat only, turn off Delivery form in Settings → Shop page.
In Reports
Orders sent with the delivery form are counted under Shop page in the sales by source. Orders made from a cart in a chat count under the source you choose on the order.